Refund and Return Policy:

At Zulono, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, here’s what you need to know about our refund and return policy:

1. Eligibility:
   To be eligible for a refund or return, items must be unused, in the same condition as received, and in their original packaging.
   Returns must be initiated within 3 (Three) days of the purchase date.
2. Refunds:
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   Approved refunds will be processed back to the original payment method within 3 days.
3. Returns:
   To initiate a return, please contact our customer support team to request a return authorization.
   Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, damaged or defective product).
4. Exchange Policy:
   If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange for an exchange.
   Exchanges are subject to product availability.
5. Non-Returnable Items:
   Certain items are not eligible for return or refund, including perishable goods, personalized items, and clearance or final sale items.
6. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. You need to provide unboxing video.
7. Restocking Fee:
   Zulono reserves the right to charge a restocking fee for returned items that are not in their original condition, damaged, or missing parts.
8. Refund Processing Time:
   Refunds may take 7 business days to process, depending on your payment method and financial institution.
9. Policy Updates:
   Zulono reserves the right to update or modify this refund and return policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
   By making a purchase from Zulono, you agree to abide by the terms and conditions outlined in this refund and return policy. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

Thank you for choosing Zulono!